Customer Services Assistant

Location: Hub (Egerton Street)
Team: Customer Services
Contract: Casual Part Time Permanent
Pay: £9.50 per hour
Hours: 10 hours per week Casual

Mahdlo Youth Zone is a state-of-the-art multi-million Pound location providing young people aged 8 to 19, and up to 25 for those with additional needs, engaging and exciting opportunities to try something new, seven days a week.

We’ve got incredible facilities including a 3G Multi Use Games Area (MUGA) pitch climbing wall, boxing gym, three court sports hall, sensory room, fully equipped gym including weightlifting equipment, recreation area and dance, arts, music and media suites and much more.

The role

We have a fantastic opportunity to recruit for a Customer Services Assistant to join our successful team. As part of the reception team you will deliver excellent customer service at all times ensuring that all young people and visitors receive a warm welcome and a quality experience every time they attend Mahdlo.

The ideal candidate will have experience working in a customer-facing environment. With a positive attitude and a commitment to delivering excellent service to young people and visitors at Mahdlo, you will have a professional, friendly approach. You can effectively communicate with everyone from young people to patrons and partners. You will also be committed to personal and professional development and can multi-task, meet deadlines and give the best impression of Mahdlo. You will also have good administration and IT skills.

Why work for Mahdlo Youth Zone

This is truly a fantastic opportunity to be part of the Mahdlo Youth Zone team and to help to create a long-lasting legacy for young people across the borough.

Working at Mahdlo means you have free access to our onsite gym, 14.54% of your hours worked paid holiday allowance, learning & development opportunities, branded workwear and more, as well as a £50 birthday gift to boost your health and wellbeing!

The strength of Mahdlo Youth Zone and the OnSide network of youth zones is the diversity of its people; we place huge value on equal opportunities and encourage applications from candidates of diverse backgrounds, communities and abilities.

Your responsibilities will be to:

  • Ensure all visitors and callers at Mahdlo are greeted in a manner which reflects Mahdlo’s values, service standards and excellence vision.
  • Provide a first point of contact for all front of house enquiries, wherever possible personally dealing with enquiries and whilst always maintaining excellent standards of customer service.
  • Answer calls, dealing with telephone queries, screen calls, take messages and ensuring they reach the appropriate person.
  • Sign members in, input the details onto the membership database and collect entrance fees.
  • Ensure the reception area is always well presented, keeping it clean, tidy and welcoming at all times.
  • Sign visitors in and out, ensuring they have the appropriate security passes and are guided to the right meeting place or office.
  • Manage incoming and outgoing mail, taking receipt of hand delivered mail, and dealing with deliveries.
  • Provide administrative support including ensuring supporting admin and paper work is up to date and completed at the end of sessions.

This role offers:

  • Automatic enrolment to Medicash Health Care scheme on successful completion of probationary period
  • Free onsite gym access

In accordance with Mahdlo’s Child Protection and Safeguarding procedures, this position requires an enhanced DBS check and will require you to complete Safeguarding training within three months of appointment and refresher training thereafter.


Application forms are also available by emailing

You must be committed to working within the spirit of Mahdlo’s core values – Passion, Respect, Inclusion, Dependability and Excellence – which describe the way we work.

Closing date: Wednesday 31st August at 9am

Customer Services Assistant
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