Customer Services Assistant

Location: Hub (Egerton Street)
Team: Customer Services Facilities
Contract: Casual Part Time Permanent
Pay: £11.44 per hour
Hours: 20 hours per week Casual hours also available Hours available during the daytime

Mahdlo Youth Zone is a state-of-the-art multi-million Pound location providing young people aged 8 to 19, and up to 25 for those with additional needs, engaging and exciting opportunities to try something new, seven days a week.

We’ve got incredible facilities including a 3G Multi Use Games Area (MUGA) pitch climbing wall, boxing gym, three court sports hall, sensory room, fully equipped gym including weightlifting equipment, recreation area and dance, arts, music and media suites and much more.

The role

We have a fantastic opportunity to recruit Customer Services Assistants to join our successful team and will be available to work flexibly during the daytime and our evening and weekend sessions.

As part of the reception team, you will deliver excellent customer service at all times ensuring that all young people and visitors receive a warm welcome and a quality experience every time they attend Mahdlo.

The ideal candidate will have experience of working in a customer facing environment. With a positive attitude and a commitment to delivering an excellent service to young people and visitors at Mahdlo, you will have a professional, friendly approach.

You will be able to effectively communicate with everyone from young people to patrons and partners.

You will also have a commitment to personal and professional development and will be able to multi task, meet deadlines and give the best impression of Mahdlo.

You will also have good administration and IT skills.

This role offers:

  • Free onsite gym access
  • Life insurance
  • Birthday Gift
  • Automatic enrolment to Medicash Health Care scheme on successful completion of probationary period

In accordance with Mahdlo’s Child Protection and Safeguarding procedures, this position requires an enhanced DBS check and will require you to complete Safeguarding training within three months of appointment and refresher training thereafter.


Application forms are also available by emailing

You must be committed to working within the spirit of Mahdlo’s core values – Passion, Respect, Inclusion, Dependability and Excellence – which describe the way we work.

Closing date: 9am on Monday 29th July 2024

Customer Services Assistant

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